FREQUENTLY ASKED QUESTIONS (FAQs)
ORDERS & PAYMENTS
Q: How do I track my order?
A: Use your tracking number at rixodresses.com/track or check your order confirmation email.
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, PayPal, and Apple Pay.
SHIPPING
Q: How long does delivery take?
- UK: 1-3 business days
- Europe: 3-5 business days
- International: 5-10 business days
Q: Do you ship worldwide?
A: Yes! We ship to most countries. Shipping costs vary by destination.
RETURNS & EXCHANGES
Q: What’s your return policy?
A: Unworn items with tags can be returned within 14 days. See our full policy at rixodresses.com/returns
Q: How long do refunds take?
A: 5-10 business days after we receive your return.
PRODUCTS
Q: How do I choose the right size?
A: Check our size guide at rixodresses.com/size-guide
Q: Are your dresses true to size?
A: Most are, but we recommend checking measurements for each style.
ACCOUNT
Q: How do I reset my password?
A: Click “Forgot Password” on the login page.
Q: Can I change my order after placing it?
A: Contact us immediately via your account page – we’ll try to help if it hasn’t shipped.
NEED MORE HELP?
Visit our Help Center: rixodresses.com/help-center